39 Ofertas de Teleperformance en Panamá

Cargo: Help Desk y Auxiliar de Servicio al Cliente

Objetivo: Brindar un servicio oportuno a los usuarios del activo en puntos de contacto (Recepción, Correspondencia, auditorios, salas de reunión, administración) para generar experiencias extraordinarias y fidelizar y retener a los clientes

Requisitos:

• Técnico o Tecnólogo en carreras administrativas, servicio al cliente o afines
• 1 año de experiencia en servicio al cliente, manejo de eventos en compañías de servicio, hotelería, consumo masivo, retail o afines.
• Experiencia en atención al cliente
• Experiencia en manejo de eventos y proveedores
• Experiencia en seguimiento y cierre de requerimientos (PQRS).
• Manejo de paquete de Office

Funciones:

• Recibir, orientar y direccionar a los usuarios conforme a los lineamientos definidos por la propiedad
• Comercializar espacios para eventos (salones, auditorios y terrazas) y asegurar el montaje integral del evento de acuerdo con los requerimientos definidos por el cliente
• Recibir, orientar y entregar la correspondencia a los usuarios conforme a los lineamientos definidos por la propiedad
• Registrar las solicitudes elevadas por el cliente en la herramienta de gestión

Por favor NO Aplicar en tal caso de no contar con los requisitos solicitados.

Tipo de puesto: Jornada completa

Sueldo: B/ B/.1,000.00 al mes

Pregunta(s) de postulación:

• ¿Eres técnico o Tecnólogo graduado? Especifique la carrera cursada
• ¿Cuál es su aspiración Salarial?
• ¿Puedes movilizarte por Arraiján / Panamá Oeste? ¿Cuentas con Vehiculo propio?
• Describe brevemente las funciones o actividades que hacías en tu ultimo empleo

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Essential Job Functions:

• Provide basic technical support in infrastructure services, assisting with routine tasks.
• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Support basic monitoring and routine troubleshooting of infrastructure systems.
• Work with team members to address infrastructure-related needs and day-to-day operations.
• Assist in the development and maintenance of infrastructure documentation.
• Show eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications:

• Entry level
• Typically, 0-1 years of relevant work experience
• A strong desire to gain experience in infrastructure technology analysis
• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications:

• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Quest is an award-winning global software company delivering a broad range of IT management solutions that help our customers solve their most pressing and complex IT challenges. For more than three decades, we've empowered over 100,000 customers in 100+ countries to spend less time managing IT and more time driving innovation.

We are seeking an Enterprise Technical Support Engineer to join our AMER Platform Management Support team. This role supports our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software.

We encourage a culture of continuous learning and AI adoption, empowering our engineers to use AI tools to increase their performance, adapt to evolving technologies, and deliver outstanding customer experiences.

At Quest, our people drive our success. We offer competitive benefits, growth opportunities, and a collaborative, customer-focused culture.

As a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems.

• Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolution
• Reproduce and diagnose complex customer scenarios in lab environments for root cause analysis
• Leverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution time
• Interface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issues
• Document detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical content
• Develop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capability
• Participate in local or global projects to improve support delivery, product quality, or customer experience
• Act as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workarounds
• Provide occasional after-hours and weekend support as required, once fully ramped

Essential Technical Skills & Experience

• Prior experience in Technical Support, System Administration, or a related technical customer-facing role
• Excellent written and verbal communication skills in English
• Proven troubleshooting skills, especially in enterprise Windows environments
• In-depth understanding of Active Directory administration, migrations, trusts, schema, ACLs/ACEs
• Hands-on experience with Microsoft Exchange (architecture, administration, migration)
• Strong knowledge of Microsoft 365 and hybrid Exchange/AD scenarios
• Familiarity with networking fundamentals, including TCP/IP, DNS, LDAP, WMI, DCOM, and ASP
• Experience configuring and maintaining Internet Information Services (IIS)
• Working knowledge of SQL Server basics (queries, troubleshooting)
• Familiarity with SharePoint (supported versions)
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Exposure to debugging and network analysis tools (e.g., Fiddler, Wireshark)
• Remote support tools experience (e.g., WebEx, MS Teams)
• Technical writing skills for knowledge base or customer-facing documentation
• Demonstrated interest in using AI tools to improve workflows, troubleshoot smarter, and adapt to new technologies
• Ability to work independently, prioritize tasks, and thrive in a fast-paced, collaborative team environment

Preferences

• MCSE / MCSA / Microsoft 365 or Azure Administrator certification
• Experience supporting SaaS-based migration or management tools (e.g., Quest On Demand Migration, Metalogix Content Matrix)
• Familiarity with Knowledge Centered Support (KCS) principles
• A mindset of continuous learning and willingness to experiment with AI solutions for improved support delivery

Technologies You'll Work With

• Operating Systems: Windows Server 2016, 2019, 2022
• Messaging & Collaboration: Microsoft Exchange 2016, 2019, Microsoft 365 (Exchange Online)
• Directory Services: Active Directory Domain Services, LDAP, AD migration and consolidation
• Networking: TCP/IP, DNS, LDAP, WMI, DCOM, ASP
• Web & Application Servers: Internet Information Services (IIS)
• Databases: Microsoft SQL Server 2016, 2019, 2022
• SharePoint: SharePoint Server Subscription Edition, SharePoint Online
• Virtualization: VMware, Hyper-V

What We Offer

• A collaborative, global team culture where innovation, customer focus, and growth thrive
• Opportunities for continuous technical development and career advancement
• Flexible working model with remote-friendly policies
• A comprehensive benefits package to support your well-being and work-life balance

Be a part of Quest — where your expertise, curiosity, and AI-enabled skills help customers transform their IT, modernize securely, and solve tomorrow's challenges today.

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We're not the company that makes big promises. We're the company that fulfills them.

We're Quest: Where Next Meets Now.

Why work with us

• Life at Quest means collaborating with dedicated professionals with a passion for technology
• When we see something that could be improved, we get to work inventing the solution
• Our people demonstrate our winning culture through positive and meaningful relationships
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or

OverviewQuest is an award-winning global software company delivering a broad range of IT management solutions that help our customers solve their most pressing and complex IT challenges.

For more than three decades, we've empowered over 100,000 customers in 100+ countries to spend less time managing IT and more time driving innovation.We are seeking an Enterprise Technical Support Engineer to join our AMER Platform Management Support team.

This role supports our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software.We encourage a culture of continuous learning and AI adoption, empowering our engineers to use AI tools to increase their performance, adapt to evolving technologies, and deliver outstanding customer experiences.At Quest, our people drive our success.

We offer competitive benefits, growth opportunities, and a collaborative, customer-focused culture.ResponsibilitiesAs a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems.Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolutionReproduce and diagnose complex customer scenarios in lab environments for root cause analysisLeverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution timeInterface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issuesDocument detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical contentDevelop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capabilityParticipate in local or global projects to improve support delivery, product quality, or customer experienceAct as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workaroundsProvide occasional after-hours and weekend support as required, once fully rampedQualificationsEssential Technical Skills & ExperiencePrior experience in Technical Support, System Administration, or a related technical customer-facing roleExcellent written and verbal communication skills in EnglishProven troubleshooting skills, especially in enterprise Windows environmentsIn-depth understanding of Active Directory administration, migrations, trusts, schema, ACLs/ACEsHands-on experience with Microsoft Exchange (architecture, administration, migration)Strong knowledge of Microsoft 365 and hybrid Exchange/AD scenariosFamiliarity with networking fundamentals, including TCP/IP, DNS, LDAP, WMI, DCOM, and ASPExperience configuring and maintaining Internet Information Services (IIS)Working knowledge of SQL Server basics (queries, troubleshooting)Familiarity with SharePoint (supported versions)Experience with virtualization technologies (e.g., VMware, Hyper-V)Exposure to debugging and network analysis tools (e.g., Fiddler, Wireshark)Remote support tools experience (e.g., WebEx, MS Teams)Technical writing skills for knowledge base or customer-facing documentationDemonstrated interest in using AI tools to improve workflows, troubleshoot smarter, and adapt to new technologiesAbility to work independently, prioritize tasks, and thrive in a fast-paced, collaborative team environmentPreferencesMCSE / MCSA / Microsoft 365 or Azure Administrator certificationExperience supporting SaaS-based migration or management tools (e.g., Quest On Demand Migration, Metalogix Content Matrix)Familiarity with Knowledge Centered Support (KCS) principlesA mindset of continuous learning and willingness to experiment with AI solutions for improved support deliveryTechnologies You'll Work WithOperating Systems: Windows Server 2016, 2019, 2022Messaging & Collaboration: Microsoft Exchange 2016, 2019, Microsoft 365 (Exchange Online)Directory Services: Active Directory Domain Services, LDAP, AD migration and consolidationNetworking: TCP/IP, DNS, LDAP, WMI, DCOM, ASPWeb & Application Servers: Internet Information Services (IIS)Databases: Microsoft SQL Server 2016, 2019, 2022SharePoint: SharePoint Server Subscription Edition, SharePoint OnlineVirtualization: VMware, Hyper-VWhat We OfferA collaborative, global team culture where innovation, customer focus, and growth thriveOpportunities for continuous technical development and career advancementFlexible working model with remote-friendly policiesA comprehensive benefits package to support your well-being and work-life balanceBe a part of Quest — where your expertise, curiosity, and AI-enabled skills help customers transform their IT, modernize securely, and solve tomorrow's challenges today.LI-CJCompany DescriptionAt Quest, we create and manage the software that makes the benefits of new technology real.

Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints.

From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.We're not the company that makes big promises.

We're the company that fulfills them.We're Quest: Where Next Meets Now.Why work with usLife at Quest means collaborating with dedicated professionals with a passion for technologyWhen we see something that could be improved, we get to work inventing the solutionOur people demonstrate our winning culture through positive and meaningful relationshipsWe invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.Our team members' health and wellness is our priority as well as rewarding them for their hard work.Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.

If you are selected for an interview and you need accommodation, please contact your recruiter.Come join us.

For more information, visit us on the web at Quest Careers | Where next meets now.

Join Quest.Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system.

Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or

Importante empresa, se encuentra en la búsqueda de agentes call center - retenciones

**Requisitos**:

• Atención telefónica en call center superior a 6 meses **(excluyente)**:
• Curso de Atención Telefónica ( No excluyente )
• Etiqueta telefónica ( No excluyente )

**Funciones**

• Recepcionar todos los llamados que ingresen a la opción de

Servicio al Cliente (cancelaciones, reclamos, información, entre

otros).

• Registrar en el Apolo todos los requerimientos que ingresen

(cancelaciones, reclamos, información, entre otros).

• Evacuar dudas respecto al servicio que posea cada cliente según la

cuenta a la que pertenezca y la cobertura con la que cuente.

• Gestionar solicitudes de baja, primero haciendo la gestión de

retención estipulada para cada cuenta.

• Gestionar todos los reclamos ingresados a la línea, derivando estos

al área correspondiente.

• Realizar periódicamente las encuestas de satisfacción al cliente.
• Realizar seguimiento al cumplimiento de las solicitudes del cliente,

verificando la satisfacción del mismo.

• Realiza cualquier otra tarea afín que le sea asignada.

**Ofrecemos**

• Salario acorde al mercado
• Prestaciones de ley
• Bonos de puntualidad y productividad
• Buen clima laboral
• Horarios rotativos.

**Tipo de puesto**: Jornada completa

**Salario**: B/ al mes

Importante empresa, se encuentra en la búsqueda de agentes call center - retenciones**Requisitos**: - Atención telefónica en call center superior a 6 meses **(excluyente)**: - **Experiência en retenciones call center**: - Curso de Atención Telefónica ( No excluyente )

• Etiqueta telefónica ( No excluyente )**Funciones**:
• Recepcionar todos los llamados que ingresen a la opción deServicio al Cliente (cancelaciones, reclamos, información, entreotros).

Registrar en el Apolo todos los requerimientos que ingresen(cancelaciones, reclamos, información, entre otros).

Evacuar dudas respecto al servicio que posea cada cliente según lacuenta a la que pertenezca y la cobertura con la que cuente.

Gestionar solicitudes de baja, primero haciendo la gestión deretención estipulada para cada cuenta.

Gestionar todos los reclamos ingresados a la línea, derivando estosal área correspondiente.

Realizar periódicamente las encuestas de satisfacción al cliente.

Realizar seguimiento al cumplimiento de las solicitudes del cliente,verificando la satisfacción del mismo.

Realiza cualquier otra tarea afín que le sea asignada.

**Ofrecemos**:

• Salario acorde al mercado
• Prestaciones de ley
• Bonos de puntualidad y productividad
• Buen clima laboral
• Horarios rotativos.

**Tipo de puesto**: Jornada completa**Salario**: B/ al mes

Importante empresa se encuentra en la búsqueda de un **Agente Call Center - Atención al cliente.

**

**Requisitos**:

• Experiência en call center (excluyente)
• Experiência en atención al cliente

**Ofrecemos**:

• Salario $650
• Bonos
• Horario Rotativos
• Buen clima laboral

Tipo de puesto: Jornada completa

Salario: B/ al mes

REQUISITOS- Experiência en ventas call center **(IMPORTANTE)**: - Experiência en call centerHORARIO- **Rotativos**SALARIO- $650 Dólares más Comisión por venta meta cumplidaTipo de puesto: Jornada completaSalario: B/ al mesTipo de puesto: Jornada completaSalario: B/ al mes

**Requisitos**: En la compañía, nuestro adn de innovación y calidad destaca nuestra labor día a día, contamos con los mejores equipos de talento y planes de desarrollo profesional.

Somos actores importantes en el mercado y especialistas en innovación y diversificación de productos, orientados a fidelizar al cliente final.

Nos especializamos en la atracción de nuevos talentos apasionados

**Debes contar con**:

Experiência mínima de 6 meses como asesor call center ventas

Excelente actitud comercial

**Ofrecemos**:

Salario de 650 dolares + comisiones

Horario lunes a viernes sábados medio día.

Contrato directo con la compañía

Posibilidades de crecimiento

Buen clima laboral

No dudes en aplicar a esta excelente oferta laboral si cuentas con la experiência mínima como agente de ventas call center y ser parte de esta gran familia igs