8 Ofertas de Dell en Panamá
Technical Support Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
Essential Job Functions:
- Provide basic technical support in infrastructure services, assisting with routine tasks.
- Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
- Support basic monitoring and routine troubleshooting of infrastructure systems.
- Work with team members to address infrastructure-related needs and day-to-day operations.
- Assist in the development and maintenance of infrastructure documentation.
- Show eagerness to learn and grow in a technical role.
- Develop foundational technical skills and knowledge.
- Follow established best practices and standards in infrastructure service delivery, under supervision.
Basic Qualifications:
- Entry level
- Typically, 0-1 years of relevant work experience
- A strong desire to gain experience in infrastructure technology analysis
- A continuous learner who stays abreast with industry knowledge and technology
Other Qualifications:
- Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Enterprise Technical Support Engineer
Hoy
Trabajo visto
Descripción Del Trabajo
Quest is an award-winning global software company delivering a broad range of IT management solutions that help our customers solve their most pressing and complex IT challenges. For more than three decades, we've empowered over 100,000 customers in 100+ countries to spend less time managing IT and more time driving innovation.
We are seeking an Enterprise Technical Support Engineer to join our AMER Platform Management Support team. This role supports our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software.
We encourage a culture of continuous learning and AI adoption, empowering our engineers to use AI tools to increase their performance, adapt to evolving technologies, and deliver outstanding customer experiences.
At Quest, our people drive our success. We offer competitive benefits, growth opportunities, and a collaborative, customer-focused culture.
ResponsibilitiesAs a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems.
- Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolution
- Reproduce and diagnose complex customer scenarios in lab environments for root cause analysis
- Leverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution time
- Interface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issues
- Document detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical content
- Develop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capability
- Participate in local or global projects to improve support delivery, product quality, or customer experience
- Act as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workarounds
- Provide occasional after-hours and weekend support as required, once fully ramped
Essential Technical Skills & Experience
- Prior experience in Technical Support, System Administration, or a related technical customer-facing role
- Excellent written and verbal communication skills in English
- Proven troubleshooting skills, especially in enterprise Windows environments
- In-depth understanding of Active Directory administration, migrations, trusts, schema, ACLs/ACEs
- Hands-on experience with Microsoft Exchange (architecture, administration, migration)
- Strong knowledge of Microsoft 365 and hybrid Exchange/AD scenarios
- Familiarity with networking fundamentals, including TCP/IP, DNS, LDAP, WMI, DCOM, and ASP
- Experience configuring and maintaining Internet Information Services (IIS)
- Working knowledge of SQL Server basics (queries, troubleshooting)
- Familiarity with SharePoint (supported versions)
- Experience with virtualization technologies (e.g., VMware, Hyper-V)
- Exposure to debugging and network analysis tools (e.g., Fiddler, Wireshark)
- Remote support tools experience (e.g., WebEx, MS Teams)
- Technical writing skills for knowledge base or customer-facing documentation
- Demonstrated interest in using AI tools to improve workflows, troubleshoot smarter, and adapt to new technologies
- Ability to work independently, prioritize tasks, and thrive in a fast-paced, collaborative team environment
Preferences
- MCSE / MCSA / Microsoft 365 or Azure Administrator certification
- Experience supporting SaaS-based migration or management tools (e.g., Quest On Demand Migration, Metalogix Content Matrix)
- Familiarity with Knowledge Centered Support (KCS) principles
- A mindset of continuous learning and willingness to experiment with AI solutions for improved support delivery
Technologies You'll Work With
- Operating Systems: Windows Server 2016, 2019, 2022
- Messaging & Collaboration: Microsoft Exchange 2016, 2019, Microsoft 365 (Exchange Online)
- Directory Services: Active Directory Domain Services, LDAP, AD migration and consolidation
- Networking: TCP/IP, DNS, LDAP, WMI, DCOM, ASP
- Web & Application Servers: Internet Information Services (IIS)
- Databases: Microsoft SQL Server 2016, 2019, 2022
- SharePoint: SharePoint Server Subscription Edition, SharePoint Online
- Virtualization: VMware, Hyper-V
What We Offer
- A collaborative, global team culture where innovation, customer focus, and growth thrive
- Opportunities for continuous technical development and career advancement
- Flexible working model with remote-friendly policies
- A comprehensive benefits package to support your well-being and work-life balance
Be a part of Quest — where your expertise, curiosity, and AI-enabled skills help customers transform their IT, modernize securely, and solve tomorrow's challenges today.
LI-CJCompany Description
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We're not the company that makes big promises. We're the company that fulfills them.
We're Quest: Where Next Meets Now.
Why work with us
- Life at Quest means collaborating with dedicated professionals with a passion for technology
- When we see something that could be improved, we get to work inventing the solution
- Our people demonstrate our winning culture through positive and meaningful relationships
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.
As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.
Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or
Enterprise Technical Support Engineer
Hoy
Trabajo visto
Descripción Del Trabajo
OverviewQuest is an award-winning global software company delivering a broad range of IT management solutions that help our customers solve their most pressing and complex IT challenges.
For more than three decades, we've empowered over 100,000 customers in 100+ countries to spend less time managing IT and more time driving innovation.We are seeking an Enterprise Technical Support Engineer to join our AMER Platform Management Support team.
This role supports our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software.We encourage a culture of continuous learning and AI adoption, empowering our engineers to use AI tools to increase their performance, adapt to evolving technologies, and deliver outstanding customer experiences.At Quest, our people drive our success.
We offer competitive benefits, growth opportunities, and a collaborative, customer-focused culture.ResponsibilitiesAs a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems.Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolutionReproduce and diagnose complex customer scenarios in lab environments for root cause analysisLeverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution timeInterface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issuesDocument detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical contentDevelop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capabilityParticipate in local or global projects to improve support delivery, product quality, or customer experienceAct as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workaroundsProvide occasional after-hours and weekend support as required, once fully rampedQualificationsEssential Technical Skills & ExperiencePrior experience in Technical Support, System Administration, or a related technical customer-facing roleExcellent written and verbal communication skills in EnglishProven troubleshooting skills, especially in enterprise Windows environmentsIn-depth understanding of Active Directory administration, migrations, trusts, schema, ACLs/ACEsHands-on experience with Microsoft Exchange (architecture, administration, migration)Strong knowledge of Microsoft 365 and hybrid Exchange/AD scenariosFamiliarity with networking fundamentals, including TCP/IP, DNS, LDAP, WMI, DCOM, and ASPExperience configuring and maintaining Internet Information Services (IIS)Working knowledge of SQL Server basics (queries, troubleshooting)Familiarity with SharePoint (supported versions)Experience with virtualization technologies (e.g., VMware, Hyper-V)Exposure to debugging and network analysis tools (e.g., Fiddler, Wireshark)Remote support tools experience (e.g., WebEx, MS Teams)Technical writing skills for knowledge base or customer-facing documentationDemonstrated interest in using AI tools to improve workflows, troubleshoot smarter, and adapt to new technologiesAbility to work independently, prioritize tasks, and thrive in a fast-paced, collaborative team environmentPreferencesMCSE / MCSA / Microsoft 365 or Azure Administrator certificationExperience supporting SaaS-based migration or management tools (e.g., Quest On Demand Migration, Metalogix Content Matrix)Familiarity with Knowledge Centered Support (KCS) principlesA mindset of continuous learning and willingness to experiment with AI solutions for improved support deliveryTechnologies You'll Work WithOperating Systems: Windows Server 2016, 2019, 2022Messaging & Collaboration: Microsoft Exchange 2016, 2019, Microsoft 365 (Exchange Online)Directory Services: Active Directory Domain Services, LDAP, AD migration and consolidationNetworking: TCP/IP, DNS, LDAP, WMI, DCOM, ASPWeb & Application Servers: Internet Information Services (IIS)Databases: Microsoft SQL Server 2016, 2019, 2022SharePoint: SharePoint Server Subscription Edition, SharePoint OnlineVirtualization: VMware, Hyper-VWhat We OfferA collaborative, global team culture where innovation, customer focus, and growth thriveOpportunities for continuous technical development and career advancementFlexible working model with remote-friendly policiesA comprehensive benefits package to support your well-being and work-life balanceBe a part of Quest — where your expertise, curiosity, and AI-enabled skills help customers transform their IT, modernize securely, and solve tomorrow's challenges today.LI-CJCompany DescriptionAt Quest, we create and manage the software that makes the benefits of new technology real.
Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints.
From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.We're not the company that makes big promises.
We're the company that fulfills them.We're Quest: Where Next Meets Now.Why work with usLife at Quest means collaborating with dedicated professionals with a passion for technologyWhen we see something that could be improved, we get to work inventing the solutionOur people demonstrate our winning culture through positive and meaningful relationshipsWe invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.Our team members' health and wellness is our priority as well as rewarding them for their hard work.Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.
If you are selected for an interview and you need accommodation, please contact your recruiter.Come join us.
For more information, visit us on the web at Quest Careers | Where next meets now.
Join Quest.Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system.
Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or
It Support
Hoy
Trabajo visto
Descripción Del Trabajo
ACERCA DE LA VACANTE Funciones del Puesto Soporte en redes y cableadoSoporte técnico de computadorasRequisitos del PuestoConocimiento en RedesAdministración y configuración de switches y routersMantenimiento de equipos tecnológicos de oficinaInglés intermedio-avanzadoExperiência DeseadaAl menos un año en posiciones similares.OTROS DETALLESArea del PuestoSistemasUbicación del PuestoPanamá y Zona Libre de Colón, Colon, PanamaSalarioA convenir (Moneda Local)Nível AcadémicoLicenciaturaNível de CómputoSoporte Técnico**Idiomas**: Español**: 100%**Inglés**: 80%
It Support Specialist Senior
Hoy
Trabajo visto
Descripción Del Trabajo
Descripción del empleo
Para Skechers Panamá buscamos IT SUPPORT SPECIALIST Senior.
Deberá garantizar el oportuno apoyo de IT a toda la estructura de la empresa, brindando el soporte técnico a usuarios finales utilizando los canales necesarios remotos: teams, teléfono, correo electrónico o físicamente en sitio.
Ubicación: Centro de Distribución, Panamá Pacifico.
Entre sus principales responsabilidades estarán:
1. Ejecutar el soporte técnico a todos los níveles (servidores, estaciones de trabajo, redesde comunicaciones -Voz y Data)
Realizar configuración de Hardware (Wholesale, Retail POS y backoffice)
Realizar Instalaciones de aplicaciones en el servidor, las estaciones de trabajo, RF Guns, Tablets y dispositivo móvil, impresoras, etc.
Realizar mantenimiento preventivo, actualizaciones y licenciamiento de diferentes aplicaciones y mantenimiento preventivo y correctivo de hardware.
Acompañamiento en consultorías varias de Network, cableado y supervisión de terceros (servicios de proveedor).
Seguimiento de requerimientos acerca del reloj de marcación Kronos.
(servicios de proveedor).
Apoyo remoto o fisico al Oficina o subsidiarias y tiendas (después de horas/semana) - Creación de Tickets de incidentes en Service Now App.
Seguimiento de Tickets y procurar la mejora continua de TI.
Nível de soporte #1 de Skechers aplicaciones Web
**Requisitos**:
- Mínimo de 5 años de experiência previa en la gestión de Soporte Técnico Senior.
- Nível de usuario experto en la administración de Windows (Win 10/11, Windows Server 201X).
- Capacidad para adaptarse a los cambios en las tecnologías y procesos.
- Disponibilidad para movilizarse entre Sucursales y oficina.
Idealmente manejo de idioma inglés.
Información adicional
PMIS IT Support personnel
Publicado hace 22 días
Trabajo visto
Descripción Del Trabajo
**At AECOM, we're delivering a better world.**
We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We're one global team - 47,000 strong - driven by a common purpose to deliver a better world.
**Here, you will have freedom to grow in a world of opportunity.**
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let's get started.
**Job Description**
AECOM has an immediate opportunity available for a PMIS IT Support personnel for employment in Panama City, Panama.
The responsibilities include but are not limited to:
+ Provides technical supervision.
+ Assists in all managerial functions for assigned personnel.
+ Assists in departmental planning.
+ Manages projects of small to medium size and risk in a timely and cost-effective manner.
+ Has leadership responsibility in addition to being participatory in the day-to-day activities of the organization.
+ Participates in project scoping and resource management.
+ Coordinates project assignments and personnel.
+ Defines and monitors project budget.
+ Develops and proposes business policies and procedures that provide guidance to the organization.
**Qualifications**
Minimum Requirements
+ BA/BS + 6 YORE or demonstrated equivalency of experience and/or education
+ Bilingual - English and Spanish
Preferred Qualifications
+ 10+ years of relevant experience
+ Excellent interpersonal skills, strong negotiation skills and conflict resolution abilities
+ Excellent written communications and presentation abilities in internal project settings with the project team, external project stakeholders, and leadership.
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** REF47962O
**Business Line:** Water
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Information Technology
**Work Location Model:** On-Site
It Onsite Support L1
Hoy
Trabajo visto
Descripción Del Trabajo
Sé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fuera¿Por qué te elegiremos?
Porque los desafíos que asumirás reflejan tus ambicionesResponsabilidades y atribuciones OBJETIVOEl Soporte de TI in situ será responsable de brindar soporte de TI a usuarios y dispositivos in situ.
Este puesto constituye el primer nivel de soporte de TI, garantizando la resolución oportuna y eficaz de problemas técnicos y un excelente servicio al cliente.Responsabilidades Clave: Brindar soporte de TI de primer nivel a usuarios y dispositivos in situ, atendiendo problemas técnicos y consultas.Responder a las solicitudes de soporte en persona, garantizando una resolución oportuna y eficaz.Solucionar y resolver problemas de hardware, software y red.Escalar problemas complejos a equipos de soporte de nivel superior según sea necesario.Documentar las solicitudes de soporte, sus resoluciones y las acciones de seguimiento en el sistema de tickets.Garantizar la seguridad, la escalabilidad y la fiabilidad de los servicios de soporte de TI.Colaborar con los equipos de TI y de negocio para comprender los requisitos y proporcionar orientación técnica.Desarrollar y mantener la documentación para el inventario, los procesos del servicio de asistencia y las mejores prácticas.Mantenerse al día con las últimas tendencias y tecnologías del sector para impulsar la innovación.Brindar formación y soporte a los usuarios finales sobre herramientas y tecnologías de TI.El soporte de TI requerido incluye (entre otros): Windows y macOS.Microsoft 365 Office Suite.Hardware y software de estaciones de trabajo.Solicitudes de garantía de dispositivos.Herramientas de colaboración.Dispositivos de conferencia y salas de reuniones.Preparación y actualizaciones para dispositivos de usuarios finales.Implementaciones y actualizaciones de sistemas operativos.Redes y VPN.Herramientas de seguridad informática (dispositivos endpoint).
Aplicaciones de usuario.Cualquier otra tarea de soporte de primer nivel basada en procedimientos.Requisitos y calificacionesRequisitos: Licenciatura en Informática, Tecnologías de la Información o un campo relacionado (o experiencia equivalente).
Experiencia demostrable en soporte técnico in situ de TI o puesto similar.Sólidos conocimientos de hardware, software y resolución de problemas de red.Excelentes habilidades analíticas y de resolución de problemas.Sólidas habilidades de comunicación e interpersonales.Capacidad para trabajar de forma independiente y en equipo.Experiencia con sistemas de tickets y herramientas de soporte remoto.Dominio bilingüe de español e inglés - Intermedio B1 o B2¿Buscas un lugar donde tus ideas brillen?
Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos.
Aquí, cada acción cuenta y cada idea puede marcar la diferencia.
Únete a un equipo que valora la innovación, el respeto y el compromiso.Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.
Ven y construyamos juntos un futuro mejor
Sé el primero en saberlo
Acerca de lo último Dell Empleos en Panamá !
IT Onsite Support L1
Hoy
Trabajo visto
Descripción Del Trabajo
Sé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fuera
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
Responsabilidades y atribuciones
OBJETIVOEl Soporte de TI in situ será responsable de brindar soporte de TI a usuarios y dispositivos in situ. Este puesto constituye el primer nivel de soporte de TI, garantizando la resolución oportuna y eficaz de problemas técnicos y un excelente servicio al cliente.
Responsabilidades Clave:
- Brindar soporte de TI de primer nivel a usuarios y dispositivos in situ, atendiendo problemas técnicos y consultas.
- Responder a las solicitudes de soporte en persona, garantizando una resolución oportuna y eficaz.
- Solucionar y resolver problemas de hardware, software y red.
- Escalar problemas complejos a equipos de soporte de nivel superior según sea necesario.
- Documentar las solicitudes de soporte, sus resoluciones y las acciones de seguimiento en el sistema de tickets.
- Garantizar la seguridad, la escalabilidad y la fiabilidad de los servicios de soporte de TI.
- Colaborar con los equipos de TI y de negocio para comprender los requisitos y proporcionar orientación técnica.
- Desarrollar y mantener la documentación para el inventario, los procesos del servicio de asistencia y las mejores prácticas.
- Mantenerse al día con las últimas tendencias y tecnologías del sector para impulsar la innovación.
- Brindar formación y soporte a los usuarios finales sobre herramientas y tecnologías de TI.
El soporte de TI requerido incluye (entre otros):
- Windows y macOS.
- Microsoft 365 Office Suite.
- Hardware y software de estaciones de trabajo.
- Solicitudes de garantía de dispositivos.
- Herramientas de colaboración.
- Dispositivos de conferencia y salas de reuniones.
- Preparación y actualizaciones para dispositivos de usuarios finales.
- Implementaciones y actualizaciones de sistemas operativos.
- Redes y VPN.
- Herramientas de seguridad informática (dispositivos endpoint).
- Aplicaciones de usuario.
- Cualquier otra tarea de soporte de primer nivel basada en procedimientos.
Requisitos y calificaciones
Requisitos:
- Licenciatura en Informática, Tecnologías de la Información o un campo relacionado (o experiencia equivalente).
- Experiencia demostrable en soporte técnico in situ de TI o puesto similar.
- Sólidos conocimientos de hardware, software y resolución de problemas de red.
- Excelentes habilidades analíticas y de resolución de problemas.
- Sólidas habilidades de comunicación e interpersonales.
- Capacidad para trabajar de forma independiente y en equipo.
- Experiencia con sistemas de tickets y herramientas de soporte remoto.
- Dominio bilingüe de español e inglés - Intermedio B1 o B2
¿Buscas un lugar donde tus ideas brillen?
Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos. Aquí, cada acción cuenta y cada idea puede marcar la diferencia. Únete a un equipo que valora la innovación, el respeto y el compromiso.
Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas. Ven y construyamos juntos un futuro mejor