43 Ofertas de Alorica en Panamá

Cargo: Help Desk y Auxiliar de Servicio al Cliente

Objetivo: Brindar un servicio oportuno a los usuarios del activo en puntos de contacto (Recepción, Correspondencia, auditorios, salas de reunión, administración) para generar experiencias extraordinarias y fidelizar y retener a los clientes

Requisitos:

• Técnico o Tecnólogo en carreras administrativas, servicio al cliente o afines
• 1 año de experiencia en servicio al cliente, manejo de eventos en compañías de servicio, hotelería, consumo masivo, retail o afines.
• Experiencia en atención al cliente
• Experiencia en manejo de eventos y proveedores
• Experiencia en seguimiento y cierre de requerimientos (PQRS).
• Manejo de paquete de Office

Funciones:

• Recibir, orientar y direccionar a los usuarios conforme a los lineamientos definidos por la propiedad
• Comercializar espacios para eventos (salones, auditorios y terrazas) y asegurar el montaje integral del evento de acuerdo con los requerimientos definidos por el cliente
• Recibir, orientar y entregar la correspondencia a los usuarios conforme a los lineamientos definidos por la propiedad
• Registrar las solicitudes elevadas por el cliente en la herramienta de gestión

Por favor NO Aplicar en tal caso de no contar con los requisitos solicitados.

Tipo de puesto: Jornada completa

Sueldo: B/ B/.1,000.00 al mes

Pregunta(s) de postulación:

• ¿Eres técnico o Tecnólogo graduado? Especifique la carrera cursada
• ¿Cuál es su aspiración Salarial?
• ¿Puedes movilizarte por Arraiján / Panamá Oeste? ¿Cuentas con Vehiculo propio?
• Describe brevemente las funciones o actividades que hacías en tu ultimo empleo

Atenci

• n al cliente.

Recepción de las llamadas para solicitud de apoyo con el funcionamiento y uso de nuestros software.

Llamada a clientes para consultar el usado el paquete adquiriso, conocer la experiência y si necesitan algún apoyo adicional Horario de domingo a sábado10:00p.m.

a 7:00a.m (sábado sale 7:00a.m.y entra nuevamente el domingo a las 10:00p.m.)**Requisitos**: Experiência mínima de un año con posiciones similares, preferiblemente en el horario de 10:00pm a 7:00pm Inglés avanzado escrito y hablado.

Estudios Técnicos o Universitarios (en curso o terminados) Enfocado a la atención al cliente.

Excelentes habilidades de comunicación.

Paroactivo, organizado y responsable.Capacidad para trabajar de forma autónomaBeneficiosEntreamiento y capacitación.

SHIFT:

• Rotating shift pattern of days and nights Mon-Sun
• Working 35-48h 5-6 days a week

About Pole Star:

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity:

• We are looking for a Customer Support Representative to join our Panama based Customer Support Team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the responsibility of ensuring customer's satisfaction by liaising closely with the sales, finance, product and development teams to create a first-class customer experience.

Our services cover a broad and dynamic industry with exposures to maritime trade and we would be very interested in applicants with previous maritime, banking, trade and supply chain related customer services experience to apply.

Responsibilities:

Respond to customer issues

• Provide the first point of contact for all incoming queries from customers and distributors.
• Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.
• Follow up with customers/distributors to ensure support issues have been resolved effectively.

Proactively engage customers

• Provide training and support for new customers and subsequently identify ongoing training needs for existing customers and distributors on new products and product enhancements.
• Maintain regular contact with customers and distributors to build strong working relationships.

Contribute to Customer Support team and other teams

• Follow business processes and use company mandated systems and records (eg Salesforce).
• Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.
• Work as part of Key Account teams (Sales, Finance and Technical Support).
• Look out for sales opportunities and ensure they are communicated to the Sales Team.
• Contribute to new product development and implementation.
• Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.

Required Skills:

• At least 2 years' experience in a customer facing role
• Experience or exposure to the maritime industry.
• Fluency in English and Spanish or French
• Exceptional attention to detail
• Excellent communication skills, both spoken and written - for many of our customers, English is not their first language
• An exceptional telephone manner, including excellent listening skills
• Strong PC skills and proficiency in all MS Office software
• Enthusiasm for Technology
• Customer support experience working within a SaaS, technology and/or finance related environment would be an advantage.
• We will also insist that you can have fun in our family-oriented environment while delivering on our vision to delight the customer

Additional Skills:

We are looking for an individual who is:

• Open-minded, flexible, creative, energetic and enthusiastic.
• Able to keep calm under pressure
• Ready to take responsibility and use initiative
• A team player
• Willing to learn and develop within the role
• Hungry for process improvement and innovation

Employee Benefits:

• Competitive Salary
• Health Insurance
• Life assurance, funded to 3x salary & EAP programme
• Private pension scheme
• 30 days annual leave
• 5 wellness days
• Refer-a-friend recruitment bonus
• Unlimited learning and development opportunities

Publicado el día Lunes 18 de Agosto de 2025Requisitos: Egresado o estudiante en últimos años de Administración Marítima, Logística, Portuaria o carreras afines.Nivel de inglés intermedio – avanzado (oral y escrito).

Manejo de herramientas Microsoft Office.Presencial.Disponibilidad para laborar en horario de oficina: lunes a viernes de 8:00 a.m. a 5:00 p.m.Deseo de adquirir experiencia en el rubro logístico.Competencias personales: Proactividad y disposición para aprender.Buenas habilidades de comunicación oral y escrita.Trabajo en equipo y actitud colaborativa.Organización, responsabilidad y orientación al detalle.Capacidad de análisis y resolución de problemas.Adaptabilidad y flexibilidad ante diferentes tareas.Enfoque en la satisfacción del cliente y orientación a resultados.Empresa: LOGISTICS TRANSPORT SOLUTIONNombre de contacto: FIORELLA GONZALESTeléfono de Contacto: Email: -Provincia: PanamáTipo de Trabajo: VacanteHorario: Tiempo CompletoTipo de Contrato: TemporalSalario: $650.00Experiencia: 1 años

Publicado el día Lunes 18 de Agosto de 2025

Requisitos:

• Egresado o estudiante en últimos años de Administración Marítima, Logística, Portuaria o carreras afines.
• Nivel de inglés intermedio – avanzado (oral y escrito).
• Manejo de herramientas Microsoft Office.
• Presencial.
• Disponibilidad para laborar en horario de oficina: lunes a viernes de 8:00 a.m. a 5:00 p.m.
• Deseo de adquirir experiencia en el rubro logístico.

Competencias personales:

• Proactividad y disposición para aprender.

• Buenas habilidades de comunicación oral y escrita.

• Trabajo en equipo y actitud colaborativa.

• Organización, responsabilidad y orientación al detalle.

• Capacidad de análisis y resolución de problemas.

• Adaptabilidad y flexibilidad ante diferentes tareas.

• Enfoque en la satisfacción del cliente y orientación a resultados.

Empresa:

LOGISTICS TRANSPORT SOLUTION

Nombre de contacto:

FIORELLA GONZALES

Teléfono de Contacto:

Email:

-

Provincia:

Panamá

Tipo de Trabajo:

Vacante

Horario:

Tiempo Completo

Tipo de Contrato:

Temporal

Salario:

$650.00

Experiencia:

1 años

Como asociado de Servicio al Cliente, podrá resolver las preguntas y quejas de los clientes actuando como un asesor de confianza; serás la voz del cliente.

A través de llamadas, deberá registrar todas las interacciones de nuestros clientes y proporcionar información precisa, válida y completa utilizando los métodos correctos.

Su atención se centrará en brindar una experiência positiva al cliente y generar confianza en los clientes durante cada interacción.Requerimientos esenciales: Habilidad para leer, escribir y hablar en inglés.Habilidad de servicio al cliente.Habilidades ofimáticas.

Aplica con nosotros

Tendrás un Contrato indefinido, dos días libres y uno de los mejores salarios del mercado.

Esta es una gran oportunidad para ti

Mínimo Nível Académico Requerido Bachillerato/Preparatoria/Secundaria Mínimo Nível de Inglés Requerido Avanzado Mínima Experiência Laboral Requerida 1 año

Want to join us?

In Höegh Autoliners, you will be part of a global leader in deep sea Ro/Ro transportation services, with 90 years of experience in the shipping industry.

You work alongside inspiring and brilliant business leaders and colleagues to deliver high quality services to global customers.

Purpose:

Serve a portfolio of customers to ensure correct and timely handling of all customer service requirements

Mandate:

Responsible for all customer service related activities towards designated customers.

Main responsibilities:

• Ensure accurate and complete quality of document data for the performed activities.
• Keep close communication with the local customer service team.
• Keep close communication with the local sales team.
• Report on customer service targets and procedures and ensure irregularities are observed and acted upon.
• Report any customer issues.
• Report on opportunities for operational efficiencies within organisation, system and process.
• Shall support and comply with company policies and procedure for Occupational Health and Safety, Environmental and Quality Management System as required by ISO 9001,14001 & 45001

Qualifications

Education/experience

• 1-2 years experience form call center or customer service environment, preferably with a carrier or forwarder.
• Knowledge of world geography.
• Knowledge of shipping and various cargo types.
• Customer and market orientation, good understanding of business drivers.

Special skills

• Structured and well organised.
• Exelent data entry/keyboard skills.
• Knowledge of office applications
• Ability to communicate with customers

Personality

• Analytical with attention to detail.
• High level of integrity.
• Ability to handle adverse situations.
• Solution oriented.
• Excellent Communication skills in an international environment.
• Ability to work under pressure.

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Essential Job Functions:

• Provide basic technical support in infrastructure services, assisting with routine tasks.
• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Support basic monitoring and routine troubleshooting of infrastructure systems.
• Work with team members to address infrastructure-related needs and day-to-day operations.
• Assist in the development and maintenance of infrastructure documentation.
• Show eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications:

• Entry level
• Typically, 0-1 years of relevant work experience
• A strong desire to gain experience in infrastructure technology analysis
• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications:

• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Quest is an award-winning global software company delivering a broad range of IT management solutions that help our customers solve their most pressing and complex IT challenges. For more than three decades, we've empowered over 100,000 customers in 100+ countries to spend less time managing IT and more time driving innovation.

We are seeking an Enterprise Technical Support Engineer to join our AMER Platform Management Support team. This role supports our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software.

We encourage a culture of continuous learning and AI adoption, empowering our engineers to use AI tools to increase their performance, adapt to evolving technologies, and deliver outstanding customer experiences.

At Quest, our people drive our success. We offer competitive benefits, growth opportunities, and a collaborative, customer-focused culture.

As a Technical Support Engineer, you will be a vital member of a global virtual team, delivering exceptional technical support for our Platform Management suite, with a focus on Active Directory, Exchange, Microsoft 365, and related Microsoft ecosystems.

• Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolution
• Reproduce and diagnose complex customer scenarios in lab environments for root cause analysis
• Leverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution time
• Interface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issues
• Document detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical content
• Develop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capability
• Participate in local or global projects to improve support delivery, product quality, or customer experience
• Act as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workarounds
• Provide occasional after-hours and weekend support as required, once fully ramped

Essential Technical Skills & Experience

• Prior experience in Technical Support, System Administration, or a related technical customer-facing role
• Excellent written and verbal communication skills in English
• Proven troubleshooting skills, especially in enterprise Windows environments
• In-depth understanding of Active Directory administration, migrations, trusts, schema, ACLs/ACEs
• Hands-on experience with Microsoft Exchange (architecture, administration, migration)
• Strong knowledge of Microsoft 365 and hybrid Exchange/AD scenarios
• Familiarity with networking fundamentals, including TCP/IP, DNS, LDAP, WMI, DCOM, and ASP
• Experience configuring and maintaining Internet Information Services (IIS)
• Working knowledge of SQL Server basics (queries, troubleshooting)
• Familiarity with SharePoint (supported versions)
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Exposure to debugging and network analysis tools (e.g., Fiddler, Wireshark)
• Remote support tools experience (e.g., WebEx, MS Teams)
• Technical writing skills for knowledge base or customer-facing documentation
• Demonstrated interest in using AI tools to improve workflows, troubleshoot smarter, and adapt to new technologies
• Ability to work independently, prioritize tasks, and thrive in a fast-paced, collaborative team environment

Preferences

• MCSE / MCSA / Microsoft 365 or Azure Administrator certification
• Experience supporting SaaS-based migration or management tools (e.g., Quest On Demand Migration, Metalogix Content Matrix)
• Familiarity with Knowledge Centered Support (KCS) principles
• A mindset of continuous learning and willingness to experiment with AI solutions for improved support delivery

Technologies You'll Work With

• Operating Systems: Windows Server 2016, 2019, 2022
• Messaging & Collaboration: Microsoft Exchange 2016, 2019, Microsoft 365 (Exchange Online)
• Directory Services: Active Directory Domain Services, LDAP, AD migration and consolidation
• Networking: TCP/IP, DNS, LDAP, WMI, DCOM, ASP
• Web & Application Servers: Internet Information Services (IIS)
• Databases: Microsoft SQL Server 2016, 2019, 2022
• SharePoint: SharePoint Server Subscription Edition, SharePoint Online
• Virtualization: VMware, Hyper-V

What We Offer

• A collaborative, global team culture where innovation, customer focus, and growth thrive
• Opportunities for continuous technical development and career advancement
• Flexible working model with remote-friendly policies
• A comprehensive benefits package to support your well-being and work-life balance

Be a part of Quest — where your expertise, curiosity, and AI-enabled skills help customers transform their IT, modernize securely, and solve tomorrow's challenges today.

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We're not the company that makes big promises. We're the company that fulfills them.

We're Quest: Where Next Meets Now.

Why work with us

• Life at Quest means collaborating with dedicated professionals with a passion for technology
• When we see something that could be improved, we get to work inventing the solution
• Our people demonstrate our winning culture through positive and meaningful relationships
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or